Professionalism and respect
Parcify applies zero tolerance to all forms of discrimination, abuse or aggression.
It is not acceptable to refuse or accept services based on race, religion, origin, limited mobility, sexual preference, gender, marital status, identity, age or similar other feature protected under applicable federal law. Such behaviour can lead to a final loss of access to the Parcify platform.
No aggressive behaviour
It is disrespectful to make a condescending remark about a person or group. In addition, it is inappropriate to comment on someone’s appearance, making too personal questions or making unwanted physical contact. We encourage you to deal with the privacy and personal space of other platform users. Violence in any form will not be tolerated. Such behaviour can lead to a final loss of access to the Parcify platform.
Calm and clear communication are the most efficient ways to calm down opinion differences, between you and another Parcify user. Parcify expects all users, couriers, applicants and destinations to treat each other with respect and courtesy.
Safety and reliability
The safety of the couriers, as well as senders and receivers, on the Parcify platform is extremely important. To provide everyone with the most secure conditions, we ask:
Conformity with the law
Illegal substances and open cans or bottles of alcohol are not allowed in the vehicles of the couriers. In addition, Parcify does not tolerate any use of alcohol or drugs by couriers while using the Parcify app. If a sender or recipient is convinced that a courier is under the influence of alcohol or drugs, he may ask the courier to immediately terminate the ride or delivery and may also report this via email@example.com. As a courier, it is your responsibility to make the transport of the parcels or goods safely and in accordance with the road code. As a courier, it is also your responsibility to have all necessary and valid documents needed to control your vehicle. We also recommend that you wear your seatbelt or helmet at all times.
Following the rules
We ask all users to keep their account information (name, address, bank account, mobile number, email address, …) up to date to stay active. In addition, we ask for couriers the same in regard to their vehicle documents. Everyone has to adhere to the rules of the platform.
If the data in the application is not in line with what was determined on the spot (in other words, if a significant difference was found while performing a job or task, in terms of size, weight, content, transport safety of the goods compared to what was stated in the app), then it can be refused.
If you would find violations, we ask you to report this to us. We would like to hear your feedback and we will take action if necessary.